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We keep daily backups of files and databases: 7 days on Start, 14 on Smart and 30 on Pro and Expert.
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In the customer panel open your hosting account and choose Support → New ticket. Choose "Restore backup" as the subject.
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State the date you want to go back to and whether it concerns files, the database or both; name a folder or file if needed. We restore it, usually within an hour, and confirm in the ticket.
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Want to keep a backup yourself? Download your files via File manager or SFTP and export your database via the panel; that way you always have your own copy.
Tip: Before a big change (theme, plugin, PHP version) make an extra backup yourself, so you never depend on the daily one.
Stuck? We are happy to take a look with you. Get in touch